Which carriers do you use?

All mainstream carries are used and selected based on parcel size, weight, and geography.

Do you offer same day delivery?

Yes, subject to time and location.

How much is delivery?

Delivery cost dependant parcel size, weight, and geography. This will be quoted to you prior to dispatch.

How long do deliveries take?

Depending on parcel size, weight, and geography. This will be quoted to you prior to dispatch.

Can I track shipments?

If supported by carrier you will be sent a tracking number once your unit is on route.

Can I drop off and or pick up items from your facility?

Yes, suggest contacting us prior to your visit to save any wasted journeys.

Do you offer worldwide shipments?

We offer shipments across our coverage area of Europe, Middle East and Africa.

Do you offer free collections?

Free collections are available dependent upon geography and urgency.

What is the Lead time on repairs?

Standard Repairs Up to 10 workings days* Emergency Repairs Up to 3 working days* *Subject to parts and availability

Do you offer Engineer Field services?

Yes, in countries that are currently supported which include the UK and Poland.

Do you offer service exchange/spares?

Yes, subject to availability, please send us an enquiry.

Can you order upgrades/site work?

Yes, in countries that are currently supported which include the UK and Poland.

Can you source obsolete equipment?

Yes, our team is very experienced in sourcing hard to find obsolete equipment.

Do we have to sign a contract?

No, there is flexibility on the type of accounts you can hold with us including Pre-payment / credit terms. That operate on a transactional purchase order basis.

Do you offer service contracts on CNCs?

We do not offer mechanical service contracts. However, we can offer service contracts against electronic equipment, contact us for more information.

Do you offer a support/Maintenance contract?

Yes, please contact us and provide more information on your requirements.

What warranty do you give on repairs?

A full 12 month whole of unit warranty from when the unit is returned to you.

Can I buy an Extended Warranty?

Yes, and you will be reminded as your current warranty is about to expire.

How do I get technical advice?

Contact us by email giving as much detail as possible and we will call you back.

Do you provide detail analysis of work carried out?

All completed repairs are returned with a detailed service report.

What range of kW drives can you repair?

We can repair units up to 200kW.

What size of motors can you repair?

We can repair motors up to 350kW.

What are your test rig capabilities?

For our most popular repairs please see our test-rigs page. Bespoke test-rigs are being created daily to facilitate our customers unique requirements.

How do you dispose of hazardous waste?

We operate under a waste duty of care policy to ensure that as much as possible is recycled and any hazardous waste is disposed of responsibly.

Do you use environmentally friendly packaging?

All our packaging is 100% recyclable.

Are you a member of any associations?

Yes, we are members of AEMT, Safe contractor and MakeUK.

Are you ISO accredited?

We are ISO accredited 9001 in almost all our locations with a plan in progress for 100% by 2024.

Our Terms and Conditions can be found here.

Interested in joining our team?

You can find our latest list of vacancies here.

I cannot find what I am looking for?

Please contact us via email or ideally webchat as we may be able to support you even if your product is not on our website.

Please submit a complaint form here.

Do you buy redundant stock?

On occasion – please contact us with equipment details.

FREE Repair Collection

We can pick your repair items up from anywhere

Send us your part

Send your part to us for a free evaluation and quotation

FREE Repair Quotation

Enquire today for a free no obligation quote

Heidenhain Industrial Automation Products

Manufacturer
Model Number
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FREE Repair Collection

We can pick your repair items up from anywhere

Send us your part

Send your part to us for a free evaluation and quotation

FREE Repair Quotation

Enquire today for a free no obligation quote

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Heidenhain Industrial Automation Products

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